Michael P. Maxwell

(970) 222-7207

mikemax1971@gmail.com

SUMMARY

Experienced manager who has built and managed top performing teams spanning multiple states

and Canadian provinces. Familiar with Project Management, Change Management and Vendor

Management. Assumed responsibility for poor performing teams and projects creating success

through the implementation of changes such as development and documentation of MOPS,

employee evaluation, employee development, and leadership or management methodologies.

RELEVANT PROFESSIONAL EXPERIENCE

CENTURYLINK (Fortune 500 Company) Longmont, CO

Area Plant Supervisor

  · Coach and manage 17 union technicians.

  · Resolve customer complaints.

  · Improved morale and performance of employees.

o Improved Jobs per Day by approximately 20% (from average of 4.0 to 4.8).

o Improved Customer Survey results from NPS of 10 to average NPS of 25.

8/2014 - Present

  · Oversight of FTTH and FTTN installation and maintenance.

IBMC College, Cheyenne, WY

Adjunct Instructor – Business and General Education

  · Deliver educational curriculum to adult students in a classroom setting.

  · Prepare for classroom lecture and hands-on training activities daily.

  · Provide in-class instruction, lecture, and hands-on training.

ACUATIVE (IT Services Company), Cleveland, OH

Regional Manager, Field Services

11/2011 – 8/2014

  · Managed teams of up to 43 technicians across multiple states and Canadian provinces.

  · Built high performing teams that consistently ranked among the highest in the company.

  · Led team through period of transition that required technical certifications and training.

  · Improved employee morale and performance.

  · Improved and documented corporate processes and procedures (SOPs and MOPs).

  · Performed Root Cause Analysis to understand and improve deficiencies.

  · Member of team responsible for trouble shooting and fixing poor performing projects.

  · Evaluated employee performance according to relevant metrics.

  · Control expenses including supply inventory and overtime.

  · Have been improving chronic trouble areas through Outside Plant rehabilitation efforts.

  · Successful oversight of fiber installation projects in business and MDU settings.

  · Provide regular feedback to technicians regarding performance.

  · Contract Administration functions including:

o Preparation of OSP contractor work requests.

o Inspection of work performed.

o Review and approval of contractor invoices.

Present

Michael P. Maxwell

(970) 222-7207

mikemax1971@gmail.com

RELEVANT PROFESSIONAL EXPERIENCE (Continued)

FRONTIER COMMUNICATIONS (Telecom Company), South Haven, MI

Technical Supervisor

  · Coached and managed 20 OSP and ISP union technicians (Construction and Installation/

Repair).

  · Improved relationship with local union leadership.

  · Improved customer relationships through improved service and local engagement.

  · Improved relationship with municipalities resulting in increased sales.

  · Won multiple sales awards for sales of services through local engagement efforts.

QWEST/CenturyLink (Fortune 500 Telecom Company), Farmington, NM

Supervisor

5/2009-1/2011

  · Coached and managed 23 union technicians.

  · Managed Construction, Installation, and Repair technicians.

  · Resolved customer complaints.

  · Improved morale and performance of employees.

  · Contract Administration.

  · Improved relationship with city council resulting in quick approval of city franchise

agreement.

AT&T (Fortune 100 Telecom Company), Lodi, CA

Contract Inspector (Contracted through ITC Services)

2/2007-8/2008

  · Responsible for planning and quality control of work performed by OSP contractors.

  · Prepared necessary data and documentation to obtain government permits.

  · Conducted meetings with managers, technicians, contractors, and government officials.

  · Resolved customer and public complaints.

Maintenance Splicing Technician

EDUCATION

M.S. Regis University, Denver, CO

Information Technology Management

M.A. Gonzaga University, Spokane, WA

Organizational Leadership

3.66 GPA

B.S. DeVry University, Fresno, CA

Technical Management, Minor in Project Management

Graduated cum laude

2009

1/1997 -4/2006

1/2011 – 11/2011

Present

2012